Privacy policy

Privacy Policy

Last updated: January 26, 2026

atmōra Studio ("we", "us", "our") operates this store and website, including all related information, content, features, tools, products and services (the "Services") to provide you, the customer, with a curated shopping experience. atmōra Studio is powered by Shopify, which enables us to provide the Services to you.

This Privacy Policy describes how we collect, use, disclose, and protect your personal information when you visit, use, or make a purchase or other transaction using the Services, or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy will apply in relation to the collection, use, and disclosure of your personal information.

By accessing or using any of the Services, you acknowledge that you have read and understood this Privacy Policy.

Personal Information We Collect

When we use the term "personal information", we mean information that identifies or can reasonably be linked to an individual. This does not include information that has been anonymised or de-identified.

Depending on how you interact with the Services, we may collect the following types of personal information:

  • Contact details, including your name, billing address, shipping address, phone number, and email address
  • Order and transaction information, including products viewed, added to cart, purchased, returned, or exchanged
  • Payment information, which is securely collected and processed by third-party payment providers (such as Shopify Payments, Stripe or PayPal). We do not store credit card or payment details
  • Account information, including login details and preferences (if you create an account)
  • Communications, including messages you send to us for customer support or enquiries
  • Device and usage information, including IP address, browser type, and how you interact with our website

How We Collect Personal Information

We collect personal information:

  • Directly from you when you place an order, create an account, subscribe to emails, contact us, or otherwise provide information
  • Automatically when you use or browse our website, including through cookies and similar technologies
  • From service providers who assist us in operating our business (such as Shopify and payment processors)

How We Use Your Personal Information

We use your personal information to:

Provide and Improve the Services

  • Process orders, payments, shipping, returns, and exchanges
  • Manage your account and preferences
  • Communicate with you about your orders or enquiries
  • Improve our website, products, and customer experience

Marketing and Communications

  • Send marketing or promotional communications only where you have opted in
  • Provide relevant updates about our products or brand

You can opt out of marketing emails at any time by using the unsubscribe link in our emails.

Security and Legal Compliance

  • Protect our website, customers, and business from fraud or misuse
  • Comply with legal and regulatory obligations under Australian law

How We Disclose Personal Information

We may disclose personal information to trusted third parties where necessary to operate our business, including:

  • Shopify, as our e-commerce platform
  • Payment providers, to securely process transactions
  • Shipping and fulfilment providers, to deliver orders
  • Analytics and marketing tools, to understand website performance and improve our Services

We do not sell or rent your personal information.

Overseas Disclosure

Some of the third-party services we use (such as Shopify and analytics providers) may store or process personal information outside Australia, including in the United States. We take reasonable steps to ensure that any overseas handling of personal information is protected in accordance with Australian privacy laws.

Relationship with Shopify

Our store is hosted by Shopify. Shopify collects and processes personal information to support and improve the Services provided to you. Information submitted through the Services may be shared with Shopify and relevant third-party providers to operate the store.

For more information on how Shopify handles personal information, please refer to the Shopify Consumer Privacy Policy.

Cookies and Analytics

We use cookies and similar technologies to improve website functionality and understand how visitors use our website. You can control or disable cookies through your browser settings; this may affect website functionality.

Children's Privacy

The Services are not intended for children, and we do not knowingly collect personal information from individuals under the age of 18.

Security and Retention

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification, or disclosure. However, no method of transmission over the internet is completely secure.

We retain personal information only for as long as necessary to fulfil the purposes outlined in this Privacy Policy, or as required by law.

Your Rights (Australia)

Under Australian privacy law, you have the right to:

  • Request access to the personal information we hold about you
  • Request correction of inaccurate or outdated personal information

To exercise these rights, please contact us using the details below.

Complaints

If you have a concern or complaint about how we handle your personal information, please contact us first. If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC).

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Last updated" date.

GDPR – European Economic Area (EEA) Residents

If you are located in the European Economic Area (EEA), we process your personal information in accordance with the General Data Protection Regulation (GDPR).

Lawful Bases for Processing

We process personal information on the following legal bases:

  • Performance of a contract, such as processing and fulfilling orders
  • Consent, where you have opted in to receive marketing communications
  • Legitimate interests, such as improving our Services, preventing fraud, and ensuring the security of our website, where these interests are not overridden by your rights

Your Rights Under GDPR

If you are an EEA resident, you have the right to:

  • Access the personal data we hold about you
  • Request correction or deletion of your personal data
  • Object to or restrict certain processing
  • Withdraw consent at any time where processing is based on consent
  • Lodge a complaint with your local data protection authority

International Data Transfers

Your personal information may be transferred outside the EEA, including to Australia and countries where our service providers are located. Where required, we rely on appropriate safeguards, such as standard contractual clauses, to protect your personal data.

Contact Us

If you have any questions about this Privacy Policy or how we handle personal information, please contact us at:

Email: hello@atmorastudio.com.au Address: 2/34 Altona Street, Heidelberg Heights, VIC 3081, Australia